Refund & Cancellation Policy

1. Overview

Corvexor Labs delivers fully bespoke software — AI agents, MCP servers, SaaS products, and automation pipelines built to each client’s specific requirements. Because work begins immediately upon project confirmation and our deliverables cannot be resold or repurposed, our refund policy reflects the custom nature of what we build.

Please read this policy carefully before engaging our services. It forms part of our Terms of Service.

2. Deposits

2.1 Non-Refundable Deposit

All projects require a non-refundable deposit before work commences. The deposit amount (typically 30–50% of the total project value) is stated explicitly in your proposal.

The deposit covers the cost of:

• Discovery, scoping, and technical planning.
• Reservation of development capacity in our schedule.
• Initial setup (repositories, environments, tooling).

The deposit is non-refundable regardless of when or why the engagement is cancelled.

2.2 Deposit Application

Your deposit is applied in full against the total project fee. It is not an additional charge.

3. Milestone Payments

For projects structured around agreed milestones:

• Each milestone payment becomes due upon delivery of the corresponding milestone deliverable.
• Milestone payments are non-refundable once the deliverable has been accepted (explicitly or implicitly through continued use or lack of timely rejection).
• If a deliverable is disputed, the dispute process in section 6 applies before the milestone is deemed accepted.

4. Final Payment

The final invoice covers work completed through project delivery. This payment is due within 14 days of delivery and is non-refundable upon payment.

Intellectual property in the Deliverables transfers to the Client only upon receipt of all outstanding payments (see our Terms of Service, section 5).

5. Cancellation

5.1 Cancellation by the Client

You may cancel the engagement at any time by notifying us in writing at hello@corvexorlabs.com.

Upon cancellation:

• The non-refundable deposit is retained in full.
• Any work completed beyond the deposit coverage is invoiced at our standard day rate, prorated to work done.
• Any third-party costs already incurred on your behalf (e.g. API credits, licences, domain registrations) are billed at cost and are non-refundable.
• Work completed up to the cancellation date remains the property of Corvexor Labs until all outstanding invoices are settled, at which point rights transfer per our Terms.

5.2 Cancellation by Corvexor Labs

We reserve the right to cancel an engagement if:

• The Client materially breaches our Terms of Service.
• Payments are more than 30 days overdue.
• Circumstances outside our control prevent project completion.

In such cases, the Client will be invoiced for work completed to date. The deposit is retained. Any amounts paid beyond work completed will be refunded at our discretion.

6. Dispute Process

If you are dissatisfied with a deliverable:

1. Notify us in writing within 7 calendar days of delivery, describing the specific defects or discrepancies from the agreed specification.
2. We will review your feedback and respond within 5 business days with a remediation plan.
3. We will address confirmed defects at no additional cost within a mutually agreed timeframe.
4. If we cannot agree on whether a defect exists, both parties agree to engage a mutually acceptable independent technical arbitrator before pursuing legal action.

Dissatisfaction with scope changes that were not agreed in writing does not constitute a defect.

7. Refund Eligibility Summary

Scenario	Refundable?
Deposit, regardless of timing	No
Accepted milestone payment	No
Final payment after delivery	No
Overpayment or billing error	Yes — full refund
Work not yet started beyond deposit (Corvexor Labs cancels)	Potentially, at our discretion
Third-party costs incurred on your behalf	No

8. How to Request a Refund

If you believe you are eligible for a refund (e.g. overpayment), contact us at hello@corvexorlabs.com with:

• Your name and project reference.
• The invoice number and amount in question.
• A brief explanation of the reason for the request.

We will respond within 5 business days. Approved refunds are processed within 14 days via the original payment method.

9. Changes to This Policy

We may update this policy from time to time. Updates are effective upon posting at https://corvexorlabs.com/refund. Engagements already in progress are governed by the policy in effect at the time of the original agreement.

10. Contact

Cancellation or refund requests: hello@corvexorlabs.com